Shipping and Returns

SHIPPING & RETURNS POLICY – Bella Rosa Gardens

Orders placed Monday – Friday after 2:00pm to 11:59am EST will be shipped the following business day. Our business hours are Monday – Friday, 6:00am – 5:00pm PST.

If you would like to speak with someone, please call us toll free 1-714-805-0493 or send us an online message, Monday – Friday 9:00am to 5:00pm PST or email us at bellarosagarden@gmail.com

Order processing, Delivery method, and timing

Your shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 1-2 business days for your order to ship. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx SmartPost, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our main warehouse and fulfillment center located in California. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. When tracking your shipment, please allow 1-2 business days for the tracking to update. If you have questions about your order or shipping, please email us at support@bellarosagardens.com

How long will it take to ship my order out?

We try our best to get out as many packages as possible, even if that means running to the Post Office or FedEx to drop off your package after their scheduled pick up. Due to the high volume of orders, after your order has been placed, please allow up to 3 business days for your package to be shipped. Please note the day your order has been shipped, does not count as the 1st business day of shipping. For example, if your order shipped on Tuesday, the 20th for USPS Priority Mail, the 20th does not count as the first shipping day, but the 21st does.

How do I track my order?

Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at support@bellarosagardens.com and we will be happy to provide you with your tracking number.

Can I upgrade my shipping?

You may choose to upgrade your shipping to a faster method of your choice at an additional cost. Please notify us immediately before your order is shipped out. Please contact us and tell us your order number and preferred shipping method with your credit card ready.

Shipping methods & estimated delivery dates

USPS First Class: Domestic packages usually arrive within the end of 1-3 business days according to their website.
USPS Priority Mail: Domestic packages usually arrive within the end of 1-3 business days according to their website.
FedEx SmartPost: Domestic packages usually arrive within the end of 2-7 business days according to their website.
FedEx Express Saver: Domestic packages usually arrive within the end of 3 business days according to their website.
FedEx 2 day: Domestic packages usually arrive within the end of 2 business days according to their website.
FedEx Standard Overnight: FedEx is committed to delivering the next day before the end of the business day, according to their website.

Please note FedEx does not offer weekend delivery through our system. This means if you placed an order on Friday for overnight, it will not be delivered until Monday.

If your preferred shipping address is a P.O. Box, please be sure to pick USPS Priority Mail as your shipping method!

RETURN POLICY

All sales concluded at Bella Rosa Gardens are FINAL. We do not accept returns due to the fragile nature of the roses.

In the rare circumstances, if there is a delay due to severe weather conditions  or if accidentally wrong arrangement has been delivered, contact us immediately at  (1-714-805-0493)  All such claims must be made within 24 hours of receiving the flowers. A photo of the arrangement should be submitted to support@bellarosagardens.com

Please include the order number in the subject line.

Any delays or damages of the package caused by Fedex are out of the hands of Bella Rosa Gardens and will be taken up with Fedex.

 

 

International Shipping: At this time, we only offer FedEx International shipping. Please note that international mail will require 2-3 extra weeks to arrive. We are not responsible for customs delays or if your package has been returned due to your country’s regulations.